Cancellation Policy

Divehop.com will issue a refund of any prepaid amount in the following cases:
a) When a reservation is canceled by the user within the free cancellation time frame aforementioned.
b) When the Dive center cancels a reservation and there is no rescheduling approved by both parties.
c) When the weather or other external, environmental, political or other conditions independent of the user lead to forced cancellations, without rescheduling.
Refunds of any prepaid amount are NOT issued by divehop.com after an activity has been completed.

Medical Waiver
In the event of an unforeseen medical reason that prevents you from participating in the dive, you may be eligible for a waiver of the full charge. To qualify for this waiver, you must provide a verified doctor’s note that meets the following criteria:

1. The doctor’s note must be issued on official letterhead or stationery, clearly displaying the healthcare provider’s name, contact information, and credentials.

2. The note must include a detailed explanation of the medical condition or illness that rendered you unable to participate in the dive.

3. The note should specify the date(s) of examination and diagnosis, indicating that the medical condition arose within the last 48 hours prior to the scheduled start time of the dive.

4. The healthcare provider’s signature, along with the date of issuance, must be present on the note.

5. The note must be submitted within 5 days of the cancellation or no-show.

Please note that while the full charge may be waived in the case of a verified medical reason, the 15% deposit made at the time of reservation will not be refunded. This deposit covers the administrative costs and commitments we make to our dive centers on your behalf.

We understand that medical emergencies can arise unexpectedly, and we strive to handle such situations with compassion and understanding. All medical information provided will be treated with the utmost confidentiality and used solely for the purpose of assessing eligibility for a waiver.

It’s important to note that this provision is subject to review and verification by our team. We reserve the right to request additional information or clarification from your healthcare provider if necessary.